John LeMay
Strategic Customer Success Manager & Revenue Growth Expert
Results-driven professional with 9+ years of experience driving onboarding, retention, and revenue growth across SaaS and technology environments. Proven ability to design scalable onboarding processes, manage long-term partner relationships, and deliver data-driven growth programs aligned to business development goals.
Experience
Senior Customer Success Manager
Tapcheck
- • Lead onboarding and ongoing success for a portfolio of 161 high-value accounts generating $542,992 MRR ($6.5M annually), consistently exceeding company retention benchmarks
- • Designed and executed scalable onboarding and adoption frameworks supporting 73,214 employees, outperforming company registration and retention averages
- • Drove expansion within existing accounts, adding 1,727 employees YTD in 2025, fueling $49,608 MRR growth
- • Strengthened C-suite partnerships through high-impact QBRs, resulting in account expansions and product adoption rates that surpassed department averages
- • Consistently exceeded quarterly sales targets for eight consecutive quarters, ranking among top performers
Account Manager
Hotel Engine
- • Grew a legacy account by 87% year-over-year, outpacing portfolio average growth rates through targeted outreach and personalized service strategies
- • Drove cost-saving initiatives for clients that improved booking efficiency and increased adoption of new platform features
- • Maintained one of the highest satisfaction scores in the department by delivering responsive, tailored support
Renewals Manager
ServiceSource
- • Owned renewal and expansion strategy across a multimillion-dollar portfolio, delivering $11M+ in quarterly renewals while exceeding upsell targets
- • Leveraged CRM insights and performance metrics to identify growth opportunities and inform partner engagement strategies
- • Ranked in the top 10% of managers through consistent execution of data-backed renewal and cross-sell programs
Sales Development Representative
Xactly
- • Executed and optimized outbound prospecting campaigns supporting partner and sales pipeline growth
- • Rebuilt outbound messaging frameworks to improve conversion rates above team averages
- • Mentored and onboarded new SDRs, contributing to improved ramp time, performance consistency, and team retention
National Sales Recruiter
Total Quality Logistics
- • Partnered with local and national sales leaders to identify and recruit direct-hire freight brokers in support of regional and national growth objectives
- • Executed full cycle recruiting strategies by sourcing candidates through internal databases, referrals, user groups, job boards, and targeted advertising
- • Built and maintained strong candidate pipelines to consistently meet hiring targets in a fast-paced, high-volume sales environment
Technical Recruiter
Apex Systems
- • Collaborated with local and national consulting teams to recruit contract, contract-to-hire, and permanent talent across IT, business applications, telecommunications, and engineering roles
- • Sourced and engaged candidates using proprietary database, referrals, user groups, job boards, and strategic outreach campaigns
- • Delivered a best-in-class screening experience by conducting in-depth interviews, reference checks, and technical assessments
Skills
Customer SuccessRevenue GrowthAccount ManagementSaaSOnboardingRetentionCRMData-Driven StrategyCross-Functional CollaborationQBRsRenewalsUpsellingPipeline DevelopmentStakeholder ManagementTeam Mentoring
Education
Marketing and Management
St. Ambrose University